Privacy Policy

Effective from 1 January 2024

TargetMed ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our medical exam preparation platform, including our MSRA, UKMLA, and AMC question banks, mock exams, and related services (the "Services").

By accessing or using TargetMed, you agree to this Privacy Policy. If you do not agree with our practices, please do not use our Services.

This policy complies with applicable data protection laws, including the UK GDPR, the Australian Privacy Act 1988, and other relevant regulations.

What information do we collect?

We collect information that you provide directly to us and data about your use of our Services.

If you are an individual user: When you create an account, we collect your name, email address, password, medical qualifications (e.g., GMC number, medical school), exam preferences (e.g., MSRA, UKMLA, AMC), and payment details for premium subscriptions.

If you are an organisation (e.g., medical school or institution): We collect your institution's name, contact details, billing address, and information about your authorised users and their usage under your license.

We also collect information you generate while using our platform, including answers to practice questions, mock exam scores, self-assessment notes, and time spent per question.

Usage Data: We automatically collect certain information when you visit, use, or navigate our platform.

  • Device-specific information: IP address, browser type and version, device type, operating system, and unique device identifiers.

  • Log and performance information:

    • Pages visited, features used, and time spent on the platform.

    • Clickstream data and navigation paths through our question banks and mock exams.

    • Errors or crashes encountered, which help us improve platform stability.

  • Location information: General location data (country/city level) derived from your IP address to provide relevant exam content and comply with regional licensing requirements.

  • Local storage: We use browser local storage to save your progress, preferences, and session data, enabling you to resume practice where you left off.

  • Cookies and similar technologies: We use essential, functional, and analytical cookies to operate the platform, remember your preferences, and understand how our Services are used. You can manage cookie preferences through your browser settings.

What we use your personal information for?

We use the information we collect for the following lawful purposes:

  • To create, manage, and secure your account.

  • To provide, personalise, and improve our exam preparation Services, including recommending practice questions based on your performance.

  • To process your subscriptions and payments.

  • To generate detailed progress reports, performance analytics, and predictive scoring for MSRA, UKMLA, and AMC exams.

  • To communicate with you about platform updates, new question banks, exam changes, and service announcements.

  • To ensure the security and integrity of our platform and prevent fraudulent activity.

  • To conduct research and development to enhance our educational content and algorithms, using anonymised and aggregated data only.

Direct marketing

We may send you marketing communications about similar Services (e.g., new AMC question banks or UKMLA mock exams) if you are an existing customer, based on our legitimate interests. You can opt out of marketing emails at any time by clicking the "unsubscribe" link in any email or by contacting us. We will never sell your personal data to third parties for their marketing purposes.

Accessing, correcting and updating your personal information

You have the right to access, correct, update, or request deletion of your personal information. You can do this at any time by logging into your account and visiting the 'Profile' or 'Account Settings' section.

You may also have the right to data portability, to restrict processing, and to object to processing. To exercise these rights, please contact us using the details below. We will respond to your request within one month, in compliance with data protection law.

Information we share / disclose to other parties

Third Party Service Providers: We engage trusted third-party companies to perform essential business functions. These providers only process data on our instructions and are contractually bound to protect it.

  • Cloud hosting and IT infrastructure providers (e.g., AWS, Google Cloud) to deliver our platform.

  • Payment processors (e.g., Stripe, PayPal) to handle subscription transactions securely.

  • Email and notification service providers to deliver service and transactional messages.

  • Analytics providers (e.g., Google Analytics, Mixpanel) to understand platform usage and improve user experience (using anonymised data where possible).

  • Customer support and relationship management platforms.

For legal reasons: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of TargetMed, our users, or the public.

Restructure of our Business: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our platform of any change in ownership or use of your information.

Anonymised/ Aggregated Information: We may share anonymised, non-personally identifiable performance data (e.g., average scores for AMC MCQ categories) with research partners, educational institutions, or publicly in blog posts to contribute to medical education insights.

With your organisation: If you access TargetMed through an institutional subscription (e.g., your medical school), we may share your progress and usage reports with authorised administrators at that institution for educational purposes.

International transfers

TargetMed operates globally. Your information may be transferred to, and processed in, countries other than your country of residence, including the United Kingdom, the European Economic Area, Australia, and the United States. We ensure all such transfers comply with legal requirements by using standard contractual clauses approved by relevant authorities or other appropriate safeguards.

How long do we keep your personal information?

We retain your personal information for as long as your account is active or as needed to provide you with Services. If you close your account, we will retain and use your information as necessary to comply with our legal obligations (e.g., tax records), resolve disputes, and enforce our agreements. Anonymised performance data may be retained indefinitely for research and development purposes.

Security

We implement appropriate technical and organisational security measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit (SSL/TLS) and at rest, strict access controls, regular security audits, and secure coding practices. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Enforcement and complaints

If you have a concern about our privacy practices, please contact us first at mail@targetmed.co.uk. We will investigate and attempt to resolve any complaints. You also have the right to lodge a complaint with your local data protection authority.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Effective from" date. We encourage you to review this policy periodically.

Contact us

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

TargetMed Ltd
Email: mail@targetmed.co.uk